Terms & Conditions

Booking Guarantee Policy

In order to secure a reservation at 6HEAD, it is necessary to provide credit card details. Please note that should you decide to cancel your reservation within 48 hours of the scheduled arrival time, arrive with a smaller number of guests than originally specified, or fail to show up for your reservation, a cancellation or no-show charge of $50 per person will be applied. For functions with 50 or more guests, there may be a different booking guarantee policy in place. We kindly ask you to reach out to a member of the 6HEAD reservations team for further information and discussion regarding such bookings. During the card authorisation process, you may notice a temporary $1 pending charge on your bank statement. This charge serves as an authorisation and will disappear from your statement accordingly.

Service Charge

A service charge of 10% will be automatically applied to all parties consisting of 8 or more guests. This charge is specifically designated to compensate our dedicated wait staff as a gratuity for their exceptional service.

Surcharge

Please note that on Sundays and public holidays, there is an additional surcharge of $5 per person. Furthermore, please be aware that fees may be applied to all card transactions. The fee percentages vary depending on the type of card used and payment method used. It is important to note that third-party vendor fees, such as those associated with PayPal, Stripe, or in-house store terminals, are non-refundable in the event of a cancellation.

Private Dining Rooms & Minimum Spend

When reserving a private or semi-private dining room or space, it is necessary to adhere to the minimum spend requirements. The minimum spend is exclusively applicable to food and beverages and does not encompass any additional fees or charges, such as the 10% service charge and the $5 per person Sunday/Public Holiday surcharge. In the event that the minimum spend is not attained, you have the option to supplement the balance by purchasing food and beverages. Alternatively, a room hire fee will be implemented to fulfill the minimum spend requirement.

BYO & Cakeage

We regret to inform you that outside beverages are not permitted at our establishment. As we are a fully licensed venue, we proudly provide an extensive selection of wines and beverages through our comprehensive list. We appreciate your understanding and look forward to offering you our exceptional range of libations to complement your dining experience. Should you choose to bring your own cake, please note that a cakeage fee of $6 per person will be applicable.

Set Menus and Beverage Packages

For group bookings consisting of 13 guests or more, it is necessary to select one of the thoughtfully curated set menus offered by 6HEAD. Additionally, bookings with 13 guests or more are required to choose a beverage package or pre-select wines from the comprehensive 6HEAD wine list. Failure to preselect beverages may result in unavailability on the day of the reservation, as such selections are subject to availability. Please note that all menu items and prices are subject to change to ensure alignment with seasonal availability. It is important to mention that beverage packages will commence at the scheduled start time of your reservation.

Arrival and Seating Durations

We kindly request your assistance in conveying the significance of punctuality to your guests, as it greatly contributes to ensuring a seamless dining experience at 6HEAD within the designated time frame. All reservations are subject to specific seating durations: For groups of 1 to 5 guests: 2 hours, for groups of 6 to 10 guests: 2.5 hours and for groups of 11 guests and above: 3 hours. Please note that alternative seating durations may be implemented on special event days. We understand that unexpected circumstances may arise; however, in order to accommodate all guests, we can only hold your reservation and table for a maximum of 15 minutes beyond the scheduled reservation time. Regrettably, should you arrive more than 15 minutes late, your table may be released to ensure a smooth operation and minimise any inconvenience to other guests.

Requested Seating and Capacity

We acknowledge and appreciate your seating preferences and we make every effort to accommodate them; however, we cannot guarantee specific seating arrangements. Kindly understand that for groups exceeding 12 guests, it may be necessary to allocate seating across multiple tables.

Physical Gift Cards

• The gift card can only be used at 6HEAD restaurants. It’s value can be used as full or part payments of your bill when dining.
• The card cannot be exchanged for change and no change is given. Any balances remaining on the card can be used for future purchases.
• The card expires 36 months from purchase date and any balances remaining on the card will no longer be available.
• You can check the balance of your card at 6HEAD or by phone or email.
• Like cash, if this card is lost or stolen, it cannot be replaced.

Digital Gift Cards

• Booking is essential at 6HEAD. Please provide the voucher number when booking. E-gift cards cannot be used on New Year’s Eve, Valentine’s Day or the date of special events. Not to be used in conjunction with any other offer. The voucher is non-refundable and change will not be given.

Shipping for Physical Items

• As we ship Australia wide, in some cases deliveries can take up to 7 business days to be completed. Please account for this lead time when purchasing physical items for delivery from our online store.

Have Questions?

For any enquiries, please contact us.